It's all in the details
Find An Answer To Every Question
We know how important your wedding day is and we are here to provide you with support and guidance. On this page you will find everything you need to stay on track with planning, ensuring that all the details are covered.
FREQUENTLY ASKED QUESTIONS
If my room block fills up can I add more rooms based on availability?
Yes, based on availability, we can potentially add more rooms to your block after it has filled. We will not be able to guarantee the same discounted rate will apply.
Do you offer discounts for Friday & Sunday weddings?
We do offer discounts for Friday & Sunday wedding in the year for the year. If booking outside of a year, let your Sales Manager know and we will look into any active promotions.
What is the deposit and what forms of payment do you accept?
The deposit is $5,000, non-refundable. We accept personal checks or credit cards for the deposit. We create a payment schedule based on the Food & Beverage Minimum & Rental. The final payment must be made with a cashier’s check or credit card.
What is the process to hold a date?
We are happy to place a date on a soft hold for 3 business days for our couples once they have come for a tour. If another event requests the date while on the soft hold, the couple will have 24 hours to decide if they want to move forward with the contract or release the date.
What is the ceremony fee and what does it include?
The ceremony fee is a flat fee of $2,000 and includes the following: white lawn chairs, set up and tear down, and an audiovisual package of a microphone and speaker.
Is a ceremony coordinator required?
Yes, we require an onsite contact for your ceremony.
***Please note that the Hyatt Lodge does not facilitate the ceremony
Do you have Bridal Getting Ready Rooms?
Yes, each ballroom has a designated Bridal Room available for rental. The rental fee is $1,000 + Service & Tax and includes a luxury getting ready experience. See Wedding package for details.
Does the couple get a complimentary room the night of the wedding?
Yes, our couples will receive a complimentary King room the night of the wedding.
Who is my onsite contact the day of the wedding?
Each wedding is assigned a Banquet Captain to execute all details that have been planned by your Sales & Catering Manager. Your Banquet Captain’s main focus is floor plan set up and food & beverage operations. Your Banquet Captain will not replace a day of coordinator.
When can I start setting up my décor?
All event rooms will be made available two hours prior to the contracted start time. Linen will be dropped two hours prior to the start of cocktail reception time. If you or your vendors request an early set up, we may be able to accommodate, based on availability. A room rental fee of $250 per hour will incur.
Additional Resources
Timeline
We have a list of questions that will help us prepare our teams for your special day. We’ve put together a timeline for you to assist and it’s broken down by monthly markers so as to not overwhelm but make the planning process easy.
Download Timeline PlannerRooming List
Use the rooming list template to provide your guests details. If the rooming list does not contain credit card information, you can send it directly to your Event Manager. If you will include individual credit card numbers for each guest, see your Event Manager for next steps.
DownloadKnow Before You Go
Know Before You Go is a communication tool for you to send to your guests. It allows you to share detailed information about your event to personalize their experience. Weather, dress code, transportation and more. Ask your Event Manager how to create your own.
DownloadSafety Information
At Hyatt, we’re focused on Safety First, Wellbeing Always through our Global Care & Cleanliness Commitment. We have a certified Hygiene & Wellbeing Leader, who monitors all aspects of cleanliness and disinfection, and leads education and wellness checks for all staff members.
Learn MorePlanner Tools
Hyatt offers digital solutions to make your life easier, every step of the way. The availability of technology tools may vary by location.
Hyatt Planner Portal
Visit this one-stop location for all key information about your wedding event. Manage details before, during, and after your event. Run reservation reports, view the Group Detail report and diagrams and review your Group Bill. Access the Rooming List and Event Concierge apps. Open the Planner Portal here.
Collaborative Diagramming
A collaborative program that helps you and your Event Manager design professional create customized room diagrams and seating to design the best room layouts for your event. You can make your own edits to diagrams to ensure room setups match your vision.
HyRes
Hyatt’s proprietary group reservation process with customized links to allow your guests to book online within the group block. It also gives you the ability to view reports through the Hyatt Planner Portal.